Carlos Oliveira

Defined and executed the technological vision for Wift, aligning IT strategy with business goals to drive significant growth and market penetration.

Spearheaded strategic technology roadmaps, fostering innovation, and establishing pivotal partnerships to enhance market positioning.

Implemented cutting-edge technologies, enhancing strategic advantages and delivering measurable business impact.

Cultivated a collaborative culture, ensuring technology decisions directly supported and advanced the broader business strategy.

Drove global expansion through strategic partnerships, revitalizing the mobile application with enhanced UX, information security, and reliability.

Successfully led Algramo's market entries into three key international markets: USA, UK, and Mexico.

Implemented agile methodologies (Scrum, Kanban) to ensure high-quality product deliveries and enhance market adaptability.

Innovated product and service offerings, driving significant improvements in operational efficiency and customer value.

Managed a $40M+ P&L across Chile, Peru, and Argentina, spearheading the transformation to a SaaS-first model that boosted annual recurring revenue by $5M and improved client retention by 34%.

Designed and implemented RPA-driven payroll automation, reducing manual errors by 80%, increasing compliance efficiency by 40%, and enhancing payroll accuracy across three markets.

Ensured full compliance with GDPR, SOC 2, and ISO 27001, positioning ADP's payroll SaaS as a regional leader in secure and compliant solutions.

Championed diversity & inclusion initiatives, increasing female workforce representation by 23% and hiring individuals with disabilities by 50%.

Managed end-to-end implementation and service delivery across Chile, Argentina, and Peru.

Established a Regional Project Office, reducing project implementation time through automated solutions.

Created a Regional Service Center in Santiago, reducing labor costs and improving service availability.

Led a 220-member team, managing the P&L for a business division responsible for 60% of revenue and 70% of profits in Chile.

Introduced new technology for the educational market, opening potential to serve 10,000 new customers.

Managed SIMCE data processing for the Ministry of Education, generating USD 4M in revenue.

Improved gross margin and reduced labor costs through strategic efficiency improvements.

Increased division revenue by 17% through strategic price renegotiation and targeted service consumption campaigns.

Managed key client relationships and project lifecycles, ensuring successful implementation and service delivery.

Enhanced service delivery and operational efficiency through effective management of operations and technological infrastructure, impacting overall business performance.

Optimized operational workflows and resource allocation, contributing to improved service reliability and client satisfaction.

Managed and maintained critical technological infrastructure, ensuring high availability and performance for business operations.

Implemented process improvements to streamline operations, contributing to overall organizational effectiveness.

Implemented innovative solutions to significantly improve operational efficiency in communication systems.

Managed the modernization of communications for Carabineros de Chile, implementing over 5,000 IP phone extensions in the largest project of its kind in Latin America.

Oversaw technology infrastructure and systems, ensuring reliability and performance for critical operations.

Collaborated with cross-functional teams to integrate new technologies and optimize existing operational processes.

Led integrated marketing and technology efforts, significantly enhancing product offerings and driving sales initiatives.

Conducted market research and competitive analysis to identify opportunities for product enhancement and differentiation.

Collaborated with product development teams to translate market needs into technical requirements and innovative solutions.

Developed and executed go-to-market strategies for new product launches, contributing to increased market adoption.

Provided critical technical expertise to the sales team, directly contributing to business growth and securing complex client projects.

Developed and delivered compelling technical presentations and product demonstrations to prospective clients.

Collaborated with sales and engineering teams to design tailored technical solutions that met client requirements and business objectives.

Contributed to the development of winning proposals and bids, leveraging deep technical knowledge to articulate value propositions.